A growing concern has been raised over whether the Clarence Valley Council’s submission process for items on public exhibition is unintentionally shutting out community voices.
While community consultation is a critical part of local government decision-making, the current system appears to be falling short in capturing genuine public feedback. Despite a population of over 56,000 residents, most proposals on public exhibition receive only a handful of formal submissions. This raises the question: are important community views falling through the cracks?
Residents who wish to comment on items must navigate a process that many find overly complicated and exclusionary. Submissions can only be made online, and users must re-enter all personal details each time they provide feedback. This not only deters repeat submissions but also places a significant barrier on those without digital access or confidence, including many elderly residents and people living with disabilities.
It has also been noted that while people may share their thoughts in person, on social media, or informally during council engagements, these views are not counted unless they go through the official process. As a result, many voices remain officially unheard.
Critics argue that the system is in need of reform, calling for the council to accept submissions in more accessible formats, simplify the submission process, and make sure all residents have a fair opportunity to be heard.
With so much of the community already feeling disengaged, failing to make meaningful changes could risk further disconnect between decision-makers and the people they serve.